Friday, November 13, 2020

NYCTA Announces New, Convenient Way for Access-a-Ride Customers To Request Taxi and Car Service Reimbursements

By N Miller

NEW YORK, NY - The Metropolitan Transportation Authority (MTA) today announced a new process for customers to submit their Access-A-Ride (AAR) taxi and car service receipts online. The optional procedure saves time and stamps – and potential trips to the post office or a mailbox for customers who prefer digital transactions to mailing forms and receipts. The new, online reimbursement process will help customers keep digital records of receipts and be able to take care of transactions from their phones or other electronic devices without worrying about holding on to paper receipts and having to purchase stamps or go to the mailbox. The implementation is another way the MTA is working to provide convenient ways for paratransit customers to receive services. All authorization reimbursement rules still apply.

In order to provide efficient service and enable expedient travel, customers may obtain authorization from the Paratransit Command Center to use a taxi or other for-hire-vehicle if a scheduled AAR vehicle is not available to pick up a customer within a reasonable period of time. NYC Transit will authorize the customer to do so and give the customer a taxi authorization number. NYC Transit will reimburse the customer for the cost of the taxicab or car service, as described below. All taxi reimbursements must be pre-authorized.

AAR customers who use an authorized taxicab or car service will continue to obtain a valid receipt completed by the driver with the trip date, fare, car number, and driver’s signature and name and number of car service; or a metered receipt for taxicab customers. Customers using an app-based service like Uber or Lyft, will submit the detailed electronic receipt. Separate trips will require separate digital forms with the authorization number for that trip. Dedicated white and blue Access-A-Ride (AAR) vehicles were given access to bus lanes May 2019. As the city adds more bus-only lanes, AAR customers will reap the travel time benefits of being able to use them.

Customers may continue to safely choose how to book their trips via online trip management, the MYmta smartphone app or by calling the Access-A-Ride call center at 1-877-337-2017. Live agents, automated messages, online communications, and customer emails will include updates for customers and reminders about riding safely during COVID. Posters and signage will also be present on paratransit vehicles. You can go online and submit their trip information and a copy of your receipt, by submitting a digital reimbursement request.

In other news, the Democrats retained the House of Representatives, but not before the GOP flipped nine seats. Current NY-11 Representative Max Rose (D) conceded to winner Nicole Malliotakis (R). She will take Rose's place come January. A Coney Island-bound R46 (N) Train got derailed on the 2nd car last week during the overnight hours. Service was affected all day until 2:50pm that day. An NYCT conductor was among four men who got busted in a Brooklyn gun trafficking takedown. Lastly, the MTA honors their employees who served in the Armed Forces on Veterans Day. 

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